Refund Policy

 

At TAM – Tijarat al Malabis, customer satisfaction is our priority. Please read our refund and exchange policy carefully before placing an order.

1. Exchange Window

We accept exchange requests within 3 days of receiving your order. Requests made after this period will not be entertained.

To be eligible for an exchange, the item must be:

• Unused, unwashed, and unworn
• In its original condition with all tags attached
• Returned in its original packaging

2. Cash on Delivery (COD) Orders

For Cash on Delivery orders, no advance payment is taken. You only pay once the order is delivered to you, so there is no refund process involved for COD cancellations made before delivery.

If you wish to cancel a COD order before it ships, please contact us as soon as possible.

3. Bank Transfer & JazzCash/Easypaisa Orders

For orders paid in advance via Bank Transfer or JazzCash/Easypaisa, refunds are only applicable in cases of:

• Item out of stock after order confirmation
• Wrong or defective item delivered
• Order cancelled by TAM due to unavailability

Since advance payment is not collected by default for most orders, refund timelines will be confirmed with the customer directly on a case-by-case basis once a refund is approved.

4. Sale / Discounted Items

The same return and exchange policy applies to sale and discounted items as applies to regular-priced items. There is no separate or restricted policy for items purchased during a sale.

5. Non-Returnable Items

The following are not eligible for exchange:

• Items damaged due to misuse by the customer
• Items without original tags or packaging
• Custom-stitched or altered garments (unless defective)

6. How to Request an Exchange

To initiate an exchange, please contact us within 3 days of delivery with:

• Your order number
• Reason for exchange
• Photos of the item (if defective or incorrect)

Contact us at: Phone: +92 300-9277772 Email: almalabistijarat@gmail.com

Our team will review your request and guide you through the next steps.